Returns and exchanges

It depends on why you are returning the order. This is all of it:

You have 14 calendar days from receiving the order to tell us you want to return it. If the order arrives in several shipments, they count from when you receive the last item.

Once you have told us, you have a further 14 calendar days to send it to us.

You do not need to explain why. It is enough to tell us clearly before the time limit ends.

• Write to us at hola@ovejabohemia.com, through the contact form or on +34 950 940 201, with your order number and what you want to return.
• We confirm the return address and, if it is a size exchange, whether we have the one you want.
• You send it to us by whichever carrier you prefer. Keep the receipt: it is your proof that you sent it.
• We refund your money by the same payment method you used.

You can also use the official model withdrawal form, although you are not obliged to.

At most 14 calendar days from when you tell us you are withdrawing, by the same payment method you bought with and at no cost to you.

We may wait until we have received the item, or until you show us proof that you have sent it, whichever happens first. In other words: if you send us the shipping receipt, we do not have to wait for the parcel to arrive.

After that, when the amount appears in your account depends on your bank or on PayPal, normally between 1 and 5 further working days.

You can try it on. Just as you would in a shop: take it out of the box, look at it, put it on to see if it fits. That does not affect your right to return it.

What we do ask is that it comes back with its labels and packaging, without having been used beyond that. If the item reaches us having lost value because it was handled more than necessary —worn outdoors, washed, smelling of perfume or tobacco— we will deduct the loss in value from the refund, and we will explain how much and why before doing so. We do not leave you without a return: we deduct the difference.

These cannot be returned, by law:

• Personalised or made-to-measure items.
• Products sealed for hygiene reasons whose seal you have opened, such as earrings and jewellery that pierces the skin.

Everything else in the catalogue can be returned. If someone told you otherwise about jewellery, socks or hair accessories, it was an old text of ours that we have since corrected.

Write to us before sending the parcel and we will confirm whether we have the size. As these are seasonal pieces in small quantities, we cannot always guarantee it.

You pay for the return shipment; we pay for sending the new size. If in the end we do not have your size, we treat it as a normal return and refund the item and the outbound delivery.

That is not a return, it is the legal guarantee, and it covers 3 years from delivery. During the first 2 you do not have to prove anything.

Write to us with the order number and a photo of the fault. We collect the item at no cost to you and repair or replace the piece; if that does not solve the problem, we refund your money in full, including all carriage.

Write to us first: almost everything is sorted out in one email, and we reply within one month at most.

If you are still not satisfied, we have official complaint forms available to you —ask us and we will send them— and you can go to the consumer office of your municipality or autonomous community, or to the Consumer Arbitration System. It is all detailed in the terms and conditions.